Refund and Returns Policy

At Supreme Slumber, we aim to provide our customers with high-quality products and exceptional service. If you are not fully satisfied with your purchase, we offer a 90-day refund and return policy to ensure your confidence in shopping with us.

1. Eligibility for Returns:

• Returns must be initiated within 90 days of the Purchase date.
• The item must be in fair condition.

2. Non-Returnable Items:

• Products that have been washed or damaged by the customer.
• Custom or personalized mattresses.

3. How to Initiate a Return:

• Contact our customer service team at info@supremeslumber.com.au to request a return authorization.
• Once approved, we will provide instructions on how to return the product.
• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Refund Process:

• Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method.
• Shipping charges are non-refundable unless the return is due to a defect or error on our part.

5. Exchanges:

• If you wish to exchange an item, please follow the return process and place a new order for the desired product.

6. Damaged or Defective Items:

• If your item arrives damaged or defective, please contact us within 7 days of delivery with photos and a description of the issue. We will arrange a replacement or refund at no additional cost to you.

Contact Us for Returns:

If you have any questions or need assistance with a return, please contact us:

Email: info@supremeslumber.com.au